The HR Hitlist #2: Enabling Bad Managers

jasonheadshot-2The time is upon us for human resources to step up as a practice and lead. Never before has the work of HR been so critical to organizational success. To meet this challenge requires that we break some old habits. This is the second in a series of guest posts from thought leader, Jason Lauritsen, called the 2017 HR Hitlist. Each of the five posts will outline one practice or behavior that HR needs to eliminate, and what they should do instead. 


One of my favorite movies is the classic Quentin Tarantino film, Pulp Fiction.

There’s a character in the movie who they refer to as “The Wolf.” He’s a fixer. When someone screws up or makes a serious mess, they call The Wolf. He shows up to save the day by making the problem disappear.  

I think this is how management often thinks of HR—as their own personal version of “The Wolf.” When an uncomfortable conversation is needed or they’ve made a mess with an employee, they call HR. And, since we love to feel needed in HR, we swoop in and handle things. The manager’s problem disappears. Everybody wins, right? Continue reading

The 2017 HR Hitlist #1: Saying “No”

jasonheadshot-2The time is upon us for human resources to step up as a practice and lead. Neverbefore has the work of HR been so critical to organizational success. To meet this challenge requires that we break some old habits. This is the first in a series of  guest posts from thought leader, Jason Lauritsen, called the 2017 HR Hitlist. Each of the five posts will outline one practice or behavior that HR needs to eliminate, and what they should do instead.  


If I had one wish I could use to transform the work of human resources, it would be to remove the word “no.”

This tiny word is at the core of why HR is too often viewed as an obstacle to progress rather than a facilitator of results.

  • Want to fire a problem employee? “No, you don’t have enough documentation.”
  • Want to let an employee work from home? “No, you don’t have the authority to make that decision.”  
  • Want to give your star performer a big raise? “No, that goes beyond what our policy allows.”

Managers can feel like “no” is the only thing they hear from HR.   Continue reading

Meet & Mingle event in London

A Meet & Mingle is Small Improvements’ client event. What started as a one off on a trip to San Francisco is now a regular event that we’ve held in 6 cities across the US and Australia.

The concept is simple: We invite customers and prospects to meet up in person, have a drink on us and mingle. The feedback we are getting is awesome since it is a casual after work get together – meet & great, happy hour or whatever you want to call it. And for us it is a lot of fun to put a face to a name and introduce like minded HR professionals to each other.

On Wednesday August 27th, we’re holding our first European Meet & Mingle in a cool bar in London!

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Read a little more about Meet & Mingles and check out some pics from our last event in Sydney. And should you like to join us, please reach out to Linda.

Much looking forward to catching up with outstanding HR leaders in London soon!

Join us for drinks in San Francisco

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We pride ourselves in a good relationship with clients as well as prospects. We believe in sharing and highly value the exchange of ideas and feedback. And despite being a cloud based communication tool, we love personal interactions. Hence, we are having casual meet&mingle evenings for HR leaders to connect with each other as well as meet us in person. Our treat!

Continue reading