What makes a great boss? Successful UK managers reveal their secrets

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Great managers are crucial to business success; they help employees maximize their potential, engage their teams and create workplaces that are productive and profitable. That’s why we’ve traveled the globe to learn more about how to help managers go from good to great. From San Francisco to New York, Berlin to London, we had the pleasure of speaking with some of the most forward-thinking HR and management professionals to get their insights.

At our London panel discussion in December, we sat down with:

  • Neil Morrison, Director of Strategy, Culture and Innovation at Penguin Random House UK
  • Jess Critchlow, Learning & Development Manager at Salmon
  • John Catterfeld, Head of Software Engineering at OpenTable UK

We’ve attached a video of the event below, but here’s a quick recap of the highlights:

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Webinar: Making Feedback Less Painful

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We all know feedback is good for us. Effective feedback, both positive and negative, can help employees keep track of performance, feel more involved in the workplace and enhance employee engagement. Yet Gallup reports that, only 13% of worldwide employees are engaged at work.

So how can we leverage feedback to foster better communication and engagement?

Jason Lauritsen explains that most feedback processes fail due to a disconnect in how businesses and employees view the employment relationship. Employees nowadays don’t view work as a contract where compensation is exchanged for manual labor. Instead, they experience work as a relationship. Most approaches to performance management are traditionally designed with a “contract fulfillment” mindset – often at the expense of the relationship.

Join Jason as he explores how we can modify feedback processes by designing them to foster healthy relationships. His “relationship test” will illustrate how traditional feedback approaches have been damaging rather than building relationships, and help us better understand how we can make performance management more human-friendly.

Register for our 30-minute webinar

January 31st, 2017 – 10am PST / 1pm EST / 6pm GMT


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Presenter: Jason Lauritsen is an employee engagement and workplace culture expert who will challenge you to think differently. A former corporate Human Resources executive, Jason has dedicated his career to helping leaders build organizations that are good for both people and profits. http://www.JasonLauritsen.com

 

 

6 Expert Tips On How To Help Your Managers Succeed

Choosing the right managers is one of the most critical decisions an organization makes. But what makes someone a great manager? While a lot of research have identified qualitative traits of great managers and the different ways they contribute to business success – there is still a lack in understanding of what great managers actually do on a daily basis.

Our most recent panel in the Helping Managers Become Better Managers series was held in Berlin. We welcomed expert speakers from TAM Trainer Akademie (Lorenz Illing, MD), Marley Spoon (Cindy Rubbens, Head of Culture & People Operations) and SoundCloud (Jennifer Beecher, Learning & Development) to discuss the importance of managers in organizations. Below we’ve summarized a few key takeaways:

What behaviors do great managers exhibit?

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5 HR Habits To Ditch This Year

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To close out 2016, we asked HR expert Jason Lauritsen to contribute five posts spotlighting bad habits HR professionals should ditch. Let’s make it a 2017 resolution for HR departments.

Jason pulled no punches and spoke truth to an industry in a state of flux. In order for HR to establish its role within an organization, Jason suggests looking at other departments for innovation and rethinking how to approach classic HR situations.

If you have the time, we highly recommend reading through each guest post because those learnings will prove invaluable going into the new year.

For those in a time crunch, we summarized his work to highlight some particularly important points. Continue reading

The 2017 HR Hitlist #5: Treating Technology as the Solution

jasonheadshot-2The time is upon us for human resources to step up as a practice and lead. Never before has the work of HR been so critical to organizational success. To meet this challenge requires that we break some old habits. This is the fifth in a series of guest posts from thought leader, Jason Lauritsen, called the 2017 HR Hitlist. Each of the five posts will outline one practice or behavior that HR needs to eliminate, and what they should do instead.


“Golf is a hard game. I’ve had a love/hate relationship with it throughout my life.”

There have been times when I’ve wanted to be good at golf. During one of these times, I became convinced that a buying a new, state of the art set of golf clubs was the solution. If I got better clubs, surely I’d play better.

So, I saved money and ultimately made the purchase. The clubs were spendy, but they were also beautiful. It felt good to show up at the golf course with these fancy clubs. Just owning them made me feel like a more confident golfer.

But when I played with them, I still sucked.

The new clubs didn’t fix my lack of skill. They also didn’t make up for lack of practice.

Golf clubs are tools. And regardless of how fancy or expensive, they are only as good as the hands that hold them.

HR technology is just like those golf clubs.

The explosion in technology innovation means that we have a virtually endless array of technology products to buy and implement within our organization. There are technologies for every problem you can imagine in HR—from employee engagement to new hire paperwork. Continue reading

The 2017 HR Hitlist #4: Playing Small

jasonheadshot-2The time is upon us for human resources to step up as a practice and lead. Never before has the work of HR been so critical to organizational success. To meet this challenge requires that we break some old habits. This is the fourth in a series of guest posts from thought leader, Jason Lauritsen, called the 2017 HR Hitlist. Each of the five posts will outline one practice or behavior that HR needs to eliminate, and what they should do instead.


“If there’s one thing that’s holding us back in HR more than anything else, it is our collective lack of confidence.”

Within every organization, we have departments built around technical expertise. IT are the experts in technology; finance and accounting in financial systems; and sales in sales process.  

We trust these departments to deliver solutions to business needs that exist within their areas. When the organization faces a technical challenge, we trust the IT team to assess the situation, understand the business needs, and find the right solution. Same for accounting and sales.

But, when it comes to HR, it’s a different story. Why is this?

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A new navigation is coming in Q1

In the past year we’ve improved quite a few navigational elements: User and cycle search, upcoming admin dates, global create, and general speediness. More recently we’ve shifted our attention to the sidebar, and we’re proud to enter a public beta phase now.

The new navigation has been battle-tested internally by our own staff and select alpha clients, and we’re really pleased with it. But we won’t rush it. We plan on phasing out the “old” navigation by the end of Q1, so there’s plenty of time to take a look and give us feedback!

Here’s an overview of what is new and improved:

Dedicated “your content” section

Until now the sidebar was split up strictly by module, showing submenus depending on the user’s role. An individual contributor would see their own review in the Performance Review menu, while a manager also saw their team’s reviews in an additional menu item.

We’re now dropping these role-specific menus, moving to a much cleaner and simpler layout: Independent of role every use immediately sees their own content – objectives, 360s, reviews — in one section:

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