What makes a great boss? Successful UK managers reveal their secrets

Great managers are crucial to business success; they help employees maximize their potential, engage their teams and create workplaces that are productive and profitable. That’s why we’ve traveled the globe to learn more about how to help managers go from good to great. From San Francisco to New York, Berlin to London, we had the pleasure of speaking with some of the most forward-thinking HR and management professionals to get their insights.

At our London panel discussion in December, we sat down with:

  • Neil Morrison, Director of Strategy, Culture and Innovation at Penguin Random House UK
  • Jess Critchlow, Learning & Development Manager at Salmon
  • John Catterfeld, Head of Software Engineering at OpenTable UK

We’ve attached a video of the event below, but here’s a quick recap of the highlights:

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Webinar: Making Feedback Less Painful

We all know feedback is good for us. Effective feedback, both positive and negative, can help employees keep track of performance, feel more involved in the workplace and enhance employee engagement. Yet Gallup reports that, only 13% of worldwide employees are engaged at work.

So how can we leverage feedback to foster better communication and engagement?

Jason Lauritsen explains that most feedback processes fail due to a disconnect in how businesses and employees view the employment relationship. Employees nowadays don’t view work as a contract where compensation is exchanged for manual labor. Instead, they experience work as a relationship. Most approaches to performance management are traditionally designed with a “contract fulfillment” mindset – often at the expense of the relationship.

Join Jason as he explores how we can modify feedback processes by designing them to foster healthy relationships. His “relationship test” will illustrate how traditional feedback approaches have been damaging rather than building relationships, and help us better understand how we can make performance management more human-friendly.

Register for our 30-minute webinar

January 31st, 2017 – 10am PST / 1pm EST / 6pm GMT


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Presenter: Jason Lauritsen is an employee engagement and workplace culture expert who will challenge you to think differently. A former corporate Human Resources executive, Jason has dedicated his career to helping leaders build organizations that are good for both people and profits. http://www.JasonLauritsen.com

6 Expert Tips On How To Help Your Managers Succeed

Choosing the right managers is one of the most critical decisions an organization makes. But what makes someone a great manager? While a lot of research have identified qualitative traits of great managers and the different ways they contribute to business success – there is still a lack in understanding of what great managers actually do on a daily basis.

Our most recent panel in the Helping Managers Become Better Managers series was held in Berlin. We welcomed expert speakers from TAM Trainer Akademie (Lorenz Illing, MD), Marley Spoon (Cindy Rubbens, Head of Culture & People Operations) and SoundCloud (Jennifer Beecher, Learning & Development) to discuss the importance of managers in organizations. Below we’ve summarized a few key takeaways:

What behaviors do great managers exhibit?

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Webinar “Human-Friendly Performance Management: Goal Setting and Performance Reviews without the Pain”

Everyone agrees that the traditional annual performance appraisal is ineffective. It produces unreliable performance documentation at best and the humans involved hate the process – employees, managers, and HR alike. There is a better way.

shipit_week_august_2016_img_6179Jason Lauritsen is challenging traditional performance management. “Most employees want to like their jobs. And, most organizations want their employees to be happy with their experience at work. Where is the disconnect?”

Join Jason on his exploratory journey into how to make goal setting and performance reviews an experience that is both effective and feels productive to everyone involved. His fun “relationship test” will highlight how poorly some of our processes and systems are designed and guides us to a more “Human-Friendly” approach.

 

Register for our 30-minute webinar
December 15th 2016 – 10am PST / 1pm EST / 6pm GMT 


jasonheadshotPresenter: Jason Lauritsen is an employee engagement and workplace culture expert who will challenge you to think differently. A former corporate Human Resources executive, Jason has dedicated his career to helping leaders build organizations that are good for both people and profits. http://www.JasonLauritsen.com

Tips on how to master a long conference – Happy HR Technology week!

This week is the 19th HR Technology Conference in Chicago. Being one of the biggest events in our space, it’s an awesome opportunity to exchange ideas, learn and connect. It  will be my 5th HR Technology Conference and I vividly recall how inspired yet completely exhausted I left. Here are some things I’ve learned over the years: Continue reading

4 Manager Challenges and How to Overcome Them

Tips from Grovo, Soundcloud, Lifelabs Learning and Recruiting Inferno

Nobody said managing and leading a team would be easy. In fact, being a good manager is one of the most difficult responsibilities a person can take on. According to Gallup, only about one in 10 people have the talent required to manage. But, why is it so hard?

To find out what it takes to be a great manager, we sat down with:

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All Aboard the Customer Success Express

We’re packing our laptops, bean bags, blankets and portable WiFi back into the 1985 VW Westfalia Vanagon this Thursday, July 14th, for our third round of the “Customer Success Express!”

With our team working remote and spread across San Francisco, the mobile office is a chance to co-work, hang with customers, say “hi” to friends and throwback to the early 80’s when pop-up vans were plentiful!

In the area? Stop by Treasure Island  any time between 9:30AM and 5:00PM for a little grill action, a stunning view of the city and mingling over a hot (or cold!) beverage. We’ll be meeting on Avenue A, directly in front of Cosson Hall to expand the van canopy and catch some sun.

Not convinced? Check out our pop-up office adventures on Ocean Beach to see what we’re up to. Questions? Reach out to Elle Morgan at emorgan@small-improvements.com for more details!

Pop-Up Office